Refund policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it - unworn or unused and with tags attached. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at kokosparadise.info@gmail.com.

If your return is accepted, we will send you a return label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at kokosparadise.info@gmail.com

Cancellations

You may cancel your order as long as it has not yet been shipped. To request a cancellation, please contact us as soon as possible at kokosparadise.info@gmail.com or use the self-service option in your customer account.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess and resolve the issue.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-Day Right of Withdrawal in the European Union

Notwithstanding the above, if goods are shipped to the European Union, you have the right to withdraw from or return your order within 14 days without giving any reason. The 14-day period begins upon receipt of the last item in your order.

You have the right to inspect the goods. However, if the value of the goods has been reduced due to handling beyond what is necessary to establish their nature, characteristics, and functioning, we reserve the right to deduct an appropriate amount for that reduction in value.

Return shipping costs are borne by the customer unless otherwise agreed.

To exercise your right of withdrawal, please contact us at kokosparadise.info@gmail.com or use the self-service option in your customer account.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at kokosparadise.info@gmail.com