Shipping and delivery conditions

1. General shipping information

Kokos Paradise is a dropshipping company for pet supplies. This means that your orders are shipped directly to you by our delivery partners. The products are not shipped from our headquarters in Liechtenstein, but from various warehouse locations of our partners.

 

2. Processing times

- Orders are processed within 1-3 working days
- For custom-made or personalized products, the processing time can be 5-7 working days
- Orders received after 2:00pm will be processed the next working day

 

3. Shipping times

- Switzerland and Liechtenstein: 3-7 working days
- Germany, Austria: 5-10 working days
- EU countries: 7-14 working days
- Other countries: 10-21 working days

Important note: As our products are shipped by different suppliers, delivery times may vary depending on the availability and location of the supplier.

4. Shipping costs

The shipping costs are displayed at check-out and vary depending on:

- Destination country
- Weight and size of the order
- Selected shipping method
- Supplier and shipping origin

Free shipping from CHF 75 within Switzerland and Liechtenstein (for available products).

5. Customs and import duties

Deliveries outside Switzerland and Liechtenstein may be subject to additional customs, tax or import charges. These fees:

- Are to be borne by the customer
- Are levied by the local customs authorities
- Are not included in our prices
- May vary depending on country and product value

6. Delivery and delivery

- Delivery will be made to the specified delivery address
- A signature may be required upon delivery
- In case of absence, delivery will be attempted or left with neighbors/parcel station
- Shipment tracking is provided by e-mail (if available)

7. Multiple deliveries

As we work with different suppliers, your order may arrive in several separate parcels. Each parcel will be shipped separately and may have different delivery times.

8. Delays and changes

We will inform you immediately about

- Delays in delivery
- Changes to shipping times
- Problems with availability
- Necessary adjustments to your order

9. Undeliverable consignments

In the event of undeliverable consignments due to incorrect address details or refusal of acceptance:

- Return to the supplier
- Refund minus shipping costs
- Reshipment only against payment of the shipping costs

10. Contact in case of shipping problems

Kokos Paradise
E-Mail: kokosparadise.info@gmail.com
Business hours: Mon-Fri 9:00am-5:00pm

Address:
9495 Triesen
Liechtenstein

 

11. Legal information

These shipping conditions apply to all orders placed via our online store. Changes will be published on our website. If you have any questions about your consumer rights, please contact us.

For EU customers: In accordance with EU consumer protection directives, you have the right to full information about delivery times and additional costs before completing your purchase.

Status: July 2025